Terms & Conditions

Effective Date: September 2026

Welcome to CC the Medium (“we,” “our,” or “us”). By booking a service or using this website, you agree to the following Terms and Conditions. Please read them carefully before making a booking.

1. Services Provided

We offer mediumship and psychic readings for individuals seeking guidance and insight.
All services are provided for guidance and entertainment purposes only.
They are not a substitute for medical, psychological, legal, financial, or professional advice of any kind.
Readings are based on interpretation and are subjective in nature. Outcomes cannot be guaranteed.

2. Eligibility

You must be 18 years of age or older to book a session.
By booking, you confirm that the information you provide is true and accurate.
We reserve the right to decline or cancel a booking if we believe a client is under 18, providing misleading information, or otherwise unsuitable for a session.

3. Client Conduct

Clients must behave respectfully during sessions. We reserve the right to end a session without refund if a client is abusive, disruptive, or under the influence of drugs or alcohol.
Readings will not be conducted on third parties without their consent.

4. Booking and Payment

All bookings must be made through our website or approved booking system.
Payment is required at the time of booking unless otherwise agreed in writing.
Accepted payment methods will be listed on the booking page (e.g. Stripe, PayPal, bank transfer).
Prices are listed in Australian dollars (AUD) and may change without notice.

5. Cancellations and Refunds

We understand life happens. Please review our cancellation policy:
Client cancellations: At least 24 hours’ notice is required to reschedule or cancel. Cancellations made within 24 hours may not be eligible for a refund.
No-shows: If you fail to attend your scheduled session without notice, no refund will be given.
Our cancellations: If we need to cancel due to illness, emergency, or unforeseen circumstances, you will be offered a full refund or the option to reschedule.
Satisfaction: Refunds are not offered for dissatisfaction with the outcome or content of a reading.
Nothing in this policy affects your rights under Australian Consumer Law.

6. Online & Technical Issues

For online readings, you are responsible for ensuring you have a reliable internet connection and functioning device.
If a session is disrupted due to our technical issues, we will reschedule at no extra cost.
If disruption occurs on the client’s side and cannot be resolved, the session may be treated as a cancellation.

7. Disclaimer and Limitation of Liability

All services are for guidance and entertainment only.
Readings do not replace professional medical, psychological, financial, or legal advice. You are fully responsible for your own decisions, actions, and wellbeing following a session.
To the maximum extent permitted by law, we disclaim all liability for any loss, damage, or injury arising from the use of our services.
If you are experiencing grief, emotional distress, or mental health concerns, we encourage you to seek support from a qualified professional.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our intellectual property unless otherwise stated.
You may not reproduce, distribute, or use our content without prior written permission.

9. Privacy & Confidentiality

We handle personal information in accordance with our Privacy Policy.
All information shared during sessions will be kept confidential and will not be disclosed without your consent, except where required by law.

10. Force Majeure

We are not liable for failure to perform any obligation under these Terms where such failure is due to events beyond our reasonable control, including illness, accidents, natural disasters, internet outages, or other emergencies.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to Terms

We may update these Terms and Conditions from time to time. The latest version will always be available on this page, with the effective date noted above.